Diversity, Equity & Inclusion Policy
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Environmental, Social and Governance (ESG) Policy
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Policy on Combating Financial Crimes
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Policy on Anti - Bribery and Corruption (ABC)
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Policy on Appointment of Statutory Central Auditors
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Reserve Bank Integrated Ombudsman Scheme-2021 along with salient features (Amended as on Sep 1, 2022)
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Environmental and Social Management system (ESMS) Policy
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Policy for resolution of loans of Individuals and Small Businesses
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Policy on Doorstep Banking including Senior Citizens and Differently Abled Person
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Citizens charter for Forex Transactions
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Code of Bank's Commitment to Customers
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Code of Bank's Commitment to Micro and Small Enterprises (MSE 2015)
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Collection of Dues and Repossession of Security Policy
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Corporate Social Responsibility Policy
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Policy for Redressal of Customer Grievances
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Policy On Safe Deposit Lockers & Safe Custody Services
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Policy on Co-Lending Model (CLM)
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Policy of Collection of Cheques
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Policy on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transaction (to be read in conjunction with the Customer Compensation policy and Customer Grievance Redressal policy)
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Policy for Determination of Material Subsidiary
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Policy on Dormant Accounts and Unclaimed Deposits
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Policy on Preservation of Documents
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Policy on Related Party Transactions
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Release of title deeds to legal heirs of the deceased borrower/mortgagor
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Terms and Conditions - Debit card Issuance & Operations
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Protected Disclosure Scheme (PDS) / Whistle Blower policy
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