Doorstep banking including Senior Citizens (70 years and above) and Differently abled Persons

Technology will always will be an enabler for customer delight. However, it cannot substitute basic customer service through our people. The Bank’s philosophy has always been “Digital at the fore, Human at the core.” In line with the RBI notification, we have taken concerted efforts to extend Doorstep Banking services including senior citizens and differently abled persons and visually impaired. With this, such customers will be able to avail a variety of services for their basic banking needs at their doorstep. These services are available at all our branches across India. The eligible customers can enrol for the services by signing the prescribed Application form through their Home Branch.

Services Provided

1. For All resident Savings account customers

After the registration customer can call Home Branch/ Contact Centre for availing the specific service. The requests will be routed to the Home Branch from Contact Centre. The following basic banking services will be offered.

a. Pick-up and delivery of cash from own account with limits as shown below:

b. Pick-up of Instruments for collection/ clearing to self-account.

Terms and conditions

• The facility will be offered to Saving account maintained operation as Single, Joint accounts with mode of operation, Either or Survivor, Former or Survivor and Anyone or Survivor
• The eligible customers can enroll for the services by signing the prescribed Application form through their Home Branch. This application form contains the Terms & Conditions under which this facility will be allowed.

2. For Senior Citizens more than 70 years, Differently abled including visually impaired.

a. Pick-up and delivery of cash from own account with limits as shown below:

b. Pick-up of Instruments for collection/ clearing for own account.

c. Pick–up of documents relating to ongoing KYC updates.

d. Pick up of relevant documents and information that would enable activation of dormant accounts.

e. Pick-up of Cheque book requests, Form 15G/15H, Account Statement Request, Term deposit Opening, Interest Certificate requests, TDS/ Form 16 requests, Demand Draft requests and collection of Life Certificates (applicable where physical life certificates are accepted by the concerned authorities).

Eligibility Criteria

The services are extended for Senior citizens (70 years and above), Differently abled or infirm persons and Visually Impaired persons. Further, the facility will be offered to the following customers only:

1. The facility will be offered to accounts maintained singly and Joint accounts with mode of operation, Either or Survivor, Former or Survivor and Anyone or Survivor only.
2. The facility shall be offered only to holders of Savings Bank accounts
3. The eligible customers can enroll for the services by signing the prescribed Application form through their Home Branch. This application form containing the Terms & Conditions under which this facility will be allowed is available on website.
4. The Bank will offer Doorstep Banking services, specified here in below in all its branches . All resident senior citizens of more than 70 years, and persons differently abled or infirm persons (having medically certified chronic illness or disability) and visually impaired.

Other Conditions 

• These services will be rendered to the customer by the bank ONLY at customer’s premises or residence, as per the communication address registered with the Bank.
• Customer shall not make cash payment for charges applicable to such services. The charges will be collected from their account.
• No other services /requests shall be entertained by Bank Official other than the services prescribed in this Scheme.
• Doorstep banking services should be seen as a mere extension of banking services offered at the branch and the liability of the bank will be the same as if the transactions were conducted at the branch.
• There shall be a cap of one request per day and three requests per month per customer for this particular service. In exceptional circumstances, on a case to-case basis, number of requests can be enhanced to 5 per month, under approval from the Branch Head.
• The Bank shall not be held liable for any failure to offer the service, under circumstances beyond the control of the Bank.
• Services will be available for resident customers residing within 5 kms radius and Senior Citizens more than 70 years, differently abled including visually impaired residing with in 10km of the branch.

Service Charges

• Customer will be charged service charge of Rs. 250 + applicable GST for each visit to customer’s doorstep.
• Service charge will be debited to the customer’s account by the branch, after completion of the service.

For any help on availing Doorstep Banking Services explained above, please call our toll-free number - 1800 420 1199.