Now, Federal Bank Customers can Redeem their Federal Reward Points into KrisFlyer Mile, a Loyalty Program of Singapore Airlines

• Singapore Airlines maintains a frequent flyer programme (“KrisFlyer Programme”) under which KrisFlyer Members can accrue KrisFlyer Mile from engaging in flight and non-flight activities and where, at certain mileage levels, KrisFlyer Members can redeem award tickets, flight upgrades and other benefits.
• Now, Federal Bank customers has an option to redeem their Federal Rewards points in to KrisFlyer Mile.
• To convert Federal Reward points to KrisFlyer Mile, customer should be a member of the Singapore Airlines Loyalty program "KrisFlyer Mile". To enroll into their rewards programme, Click here (https://www.singaporeair.com/kfLogin.form) to enroll now.
• Customer also has an option to convert the KrisFlyer Mile which can be redeemed in a host of other benefits available to the customer as mentioned below:

Ø Redeem the KrisFlyer Mile for domestic travel within India with Vistara and Air India airlines.

Ø Redeem the KrisFlyer Mile for international travel on Singapore Airlines and STAR ALLIANCE partner airlines (View here to see the complete list: https://www.singaporeair.com/en_UK/in/ppsclub-krisflyer/earn-miles/earn-when-you-fly/star-alliance/ ) Ø Shop for favourite brands at KrisShop.com (https://www.krisshop.com/en/)

Ø Avail specially curated travel experiences at your favourite destinations with Pelago (https://www.pelago.co/en-SG/search/) ,by Singapore Airlines

Ø And for other ways to redeem KrisFlyer Mile Please visit the link:- https://www.singaporeair.com/en_UK/in/ppsclub-krisflyer/use-miles/redeem-miles/

Ø If you are not a KrisFlyer member yet, register here- https://www.singaporeair.com/en_UK/ppsclub-krisflyer/registration-form/

• Customer can convert their Federal Reward Points to KF miles by login to the Federal Rewards Website: https://www.federalrewards.in/
• Federal Rewards member should be a KrisFlyer member and should hold a valid Krisflyer ID for redeeming Reward Points by way of converting them to KrisFlyer Mile.
• KrisFlyer members will need to check the correctness and validity of their KrisFlyerID Number provided to Federal Rewards portal before placing a conversion request.
• Please find below table for conversion of Federal Rewards points to KrisFlyer Mile.

• Transfer of your Reward Points to KrisFlyer Mile would take up to 7 working days.
• KrisFlyer Points once credited to your KrisFlyer Account cannot be converted back to Reward Points.
• For customers holding Imperio Card, 9 Reward Points = 1 KrisFlyerMiles.
• Minimum 9 Reward Points are required to be converted to Miles and thereafter in multiplier of 9 are required to be converted to miles.
• For customers holding Celesta Card, 7 Reward Points = 1 KrisFlyer Mile
• Minimum 7 Reward Points are required to be converted to Miles and thereafter in multiplier of 7 are required to be converted to miles.
• For customers holding Other Cards, 13 Reward Points = 1 KrisFlyer Mile
• Minimum 13 Reward Points are required to be converted to Miles and thereafter in multiplier of 13 are required to be converted to miles.
• For customers holding no cards, 13 Reward Points = 1 KrisFlyer Mile
• Minimum 13 Reward Points are required to be converted to Miles and thereafter in multiplier of 13 are required to be converted to miles.
• Expiry: If not redeemed, Federal Rewards Base Points accrued in the account will expire after 36 months, excluding the month of accrual and Partner Points accrued in the account will expire after 12 months, excluding the month of accrual.
• The Federal reward program is the exclusive program of the Federal Bank Ltd. All the rewards points are funded by Federal Bank only. 
• For any queries/grievances related to the reward points conversion, Kindly contact below mentioned customer care number: 1800-258-2566 (Toll Free) (Operational Days & Hours: Monday – Saturday (9:00AM – 6:00PM))
• Calling from Overseas? Dial: +91-40-67284302 Email: support@federalrewards.in ; Email ID: contact@federalbank.co.in

FAQs KrisFlyer Airmile:

1. What Air Mile options are provided to convert my Reward Points?

We provide KrisFlyer as an option under Air Miles. You should be a KrisFlyer member and should hold a valid Krisflyer ID for redeeming Reward Points.

     2. I have entered the wrong KrisFlyer id. Can I get a refund?

Air Miles once credited to your KrisFlyer Account cannot be converted back to Reward Points. We request you to enter the KrisFlyer ID carefully.

    3. When will I see my Air Miles reflected in the account?

It might take up to 7 working days to reflect the Reward Points into your respective Air Miles account. In case non-credit of miles please contact KrisFlyer.

Definitions:

The following words and phrases shall have the meanings set out herein below in this document unless repugnant to the context:

• “Campaign Period/ Offer Period/ Validity" - The period during which the offer is valid.
• “Transactions” – any transaction carried out using Federal Bank Debit Card/Credit Card/Internet Banking/Mobile banking etc which is not a charge/fee/interest levied.
• “Communication"- refers to any SMS/Email/Mobile App Push Notification sent by Federal Bank to the customer’s registered mobile number/email ID mentioning the offer.

Other Terms and Conditions:

• Federal Bank Customers can earn & accumulate Federal Rewards Points for all spends at Point of Sale (POS) and online purchases by using their Debit/Credit Cards/ internet banking/ mobile banking. Please refer https://www.federalrewards.in/content/overview for more details.
• Incomplete / rejected / invalid / returned /disputed or unauthorized/fraudulent transactions will not be considered for the offer.
• Federal Bank will not be responsible or liable in case the offer is not configured or could not be availed due to malfunction, delay, traffic congestion on any telephone network or line, computer on-line system, servers or providers, computer equipment, software, or website.
• The Federal Bank reserve the right to add/alter/change/ or vary at any time, without notice, any or all of these terms and conditions or to replace, entirely or in part, this offers by another offer, whether similar to this offer or not, or to withdraw it altogether. Federal Bank also reserves the right to discontinue the offer without assigning any reason and / or without any prior intimation whatsoever.
• The participation in the offer is entirely voluntary and it is understood that the participation by the Customers shall be deemed to have been made on a voluntary basis.
• In case of all matters relating to the offer, including any dispute or discrepancy relating to the offer or eligibility of any Customer, Federal Bank’s decision shall be final and binding on customer in all respects and any correspondence in this regard will not be entertained.
• Federal Bank will not entertain any correspondence regarding the validity or acceptability of any additional benefits offered by KrisFlyer on services made available by it and the same shall be at the sole risk and consequences of KrisFlyer and without reference to Federal bank.
• Images used in all the promotions or communications pertaining to the Offer are for representation purpose only and Federal Bank shall not be liable/responsible in any manner whatsoever for the same.
• Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any service of KrisFlyer or any third party and is not intended to create any rights and obligations.
• Federal Bank may use the services of agents for sales / marketing of the products/services which are exclusive copy rights of The Federal Bank Limited. All rights reserved.
• The Federal Bank reserve the right to disqualify any cardholder from the benefits of the offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the offer or otherwise by use of the Card.
• All liabilities with respect to the services pertaining to the offer lies with the KrisFlyer and Federal Bank shall not liable/responsible in any manner whatsoever for the same.
• Logos/trademarks used are owned by respective entities. Federal Bank is authorised to use these logos/trademarks for offer/promotion purposes.
• The Customer shall indemnify the Federal Bank harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorneys fee) that may be suffered by the Merchant and the Federal Bank as a consequence of (i) violation of these terms and conditions, of the terms of user agreement, privacy policy (subject to change) published on the Platform, by Cardholder; (ii) violation of applicable laws by Cardholder; and (iii) any action or inaction resulting in wilful misconduct or negligence on the part of the Cardholder.
• Any disputes arising out of the Offer shall be subject to arbitration by a sole arbitrator appointed by Federal Bank for this purpose.
• Any dispute relating to the offer, or the terms and conditions shall be subject to the jurisdiction of the courts in Mumbai.
• All communication / notices with regard to this Program should be addressed to "The Federal Bank – Laxmi Towers, A wing, 5th Floor- BKC, Mumbai – 400051.”
• Alternatively, customer can also contact at Federal Bank’s Phone banking unit / Relationship manager/Customer service manager.
• No substitutions or exchange of Offer, other than what is detailed in the communication sent to the Card Holder/s shall be allowed.
• All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits accruing under the Offer shall be borne solely by the Customers and Federal Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues.
• These Standard Terms and Conditions shall be in addition to and not in substitution / derogation to the Primary Terms and Conditions governing the Debit Card or Credit Card issued by Federal Bank. In the event of any contradiction or disparity between the Offer T&Cs and the Standard Terms and Conditions, Offer T&Cs shall prevail.
• This document is an electronic record in terms of Information Technology Act, 2000, and the Rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.