NRE Prospera Savings Account

Inaugral Offer to the Prospera Debit Card Holders in Yatra” (Travel services Booking Platform)

• Domestic Flights: 15% Instant discount on an MOV of 5,000/- Max Discount DC:  2,000/-*
• International Flights: 10% Instant discount on an MOV of 16,000/- Max Discount DC:  6,000/-*
• Hotels: 24 % instant discount on a minimum transaction of INR 4000 Max Discount DC:  2500/-*
• Holidays: 10% instant discount on a minimum transaction of INR 20,000 Max Discount DC:  6,000/-*

*Terms & Conditions apply

*Subject to change from time to time as per the Bank’s service charge policy

• Please click here to apply now.
• Get in touch with your nearest branch.
• Contact our customer care Centre @ 0484-2630994,0484-2630995,080-61991199.

• For Foreign currency transfer via SWIFT : Click here
• For INR remittance : Click here 
   

Insurance coverage is provided by TATA AIG General Insurance Company Limited.

Key benefits

Eligibility & Coverage

• Customers within the age of 18 to 65 years will be only covered.
• Insurance coverage is extended only to primary account holders.
• The insured should have Indian citizenship to be covered under the policy.
• Insurance coverage will be live from the 60^th day of customer onboarding (i.e., account opening or upgrade date) and will be valid until the validity date of the policy.
• Insurance coverage will be automatically renewed every year if the customer meets the NRE Prospera eligibility criteria.
• For Accidental Death and Permanent Disability coverage, the Base Cover will be Rs.5,00,000 and the sum assured will increase by Rs. 50,000/- for every additional successful domestic or international financial transaction at any POS (contact or contactless) or e-commerce, both intra- and inter-bank, within 30 days prior to the date of the accident, including the accident date, up to a maximum of Rs. 10 Lakhs.
• Cover is applicable for the active NRE Prospera account holders. An account will be considered ‘active’ only when there is at least one successful primary debit card (linked to this account) domestic or international financial transaction at any POS (contact or contactless) or e-commerce, both intra- and inter-bank, within 30 days prior to the date of the accident, including the accident date. UPI transaction or ATM withdrawals are not considered.
• The decision of the Federal Bank and Tata AIG General Insurance Company Limited, as mutually agreed upon, in all matters shall be final and binding on all persons.
• All types of claims will be settled in Indian currency only.
• Cover will be valid only if the customer has maintained the NRE Prospera Savings Account’s AMB eligibility criteria for the last three months from the claim date.

Exclusions specific to the Insurance coverage 

In addition to the Exclusions listed in this Policy this coverage section shall not cover:

1. loss caused directly or indirectly, wholly or partly by:
   1. a. infections (except pyogenic infections which shall occur through an Accidental cut or wound) or any other kind of Disease.
   2. b. medical or surgical treatment except as may be necessary solely as a result of Injury.

   This entire Policy does not provide benefits for any loss resulting in whole or in part from, or expenses incurred, directly or indirectly in respect of:

   Any claim of Insured Person arising from:

   1. suicide or attempted suicide
   2. wilful self-inflicted illness or injury except injury in self-defence or to save life; or
2. sexually transmitted conditions; or
3. serving in any branch of the Military or Armed Forces of any country, whether in peace or War, and in such an event, upon written notification, shall return the pro rata premium for any such period of service during the circumstances described in a Hazard; or
4. being under the influence of intoxicating liquor or drugs or other intoxicants except where the insured is not directly responsible for the injury / accident though under influence of intoxication; or
5. participation in an actual or attempted felony, riot, crime, misdemeanour, or civil commotion; or
6. operating or learning to operate any aircraft, or performing duties as a member of the crew on any aircraft; or
7. War, civil War, invasion, insurrection, revolution, act of foreign enemy, hostilities (whether War be declared or not), rebellion, mutiny, use of military power or usurpation of government or military power; or
8. ionising radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from burning nuclear fuel; or
9. the radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or any part of that equipment; or
10. congenital anomalies or any complications or conditions arising there from; or
11. participation in winter sports, skydiving/ parachuting, hang gliding, bungee jumping, scuba diving, mountain climbing (where ropes or guides are customarily used), riding or driving in races or rallies using a motorized vehicle or bicycle, caving or potholing, hunting or equestrian activities, skin diving or other underwater activity, rafting or canoeing involving white water rapids, yachting or boating outside coastal waters (2 miles), participation in any Professional Sports, any bodily contact sport or any other hazardous or potentially dangerous sport for which You are untrained

Claims Procedure

Insurance can be claimed by Nominee/Legal Heir in case of Death.
Notice Of Claim/Loss: It is a condition precedent to insurer’s liability hereunder that written notice of claim must be given within seven (7) days after an actual or potential loss begins or as soon as reasonably possible and, in any event, no later than (30) Days after an actual or potential loss begins. If You or the Policyholder’s property covered under this Policy is lost or damaged, You or the Policyholder must:

• notify as soon as possible;
• take immediate steps to protect, save and/or recover the covered property;
• give immediate notice to the carrier or bailee who is or may be liable for the loss or damage;
• notify the police or other appropriate authority in the case of robbery or theft within 24 hours
   

Claim intimation through Branch

Claims shall be intimated to Branch, and the branch will send a mail to the email ID of TATA AIG with the claim documents, Master Policy Number, and the Customer ID of the customer.  Claim Intimation Timelines: within 7 days from the date of occurrence of the event, document submission within 30 days from the date of loss.
 

Claim intimation by customer

• Claim intimation Email I D of Tata AIG: general.Claims@tataaig.com 
• Claim Intimation Toll Free Number: 1800-266-7780 (or 1800-22-9966 for senior citizens)
• Customer can also initiate a claim using the “initiate claim” feature on the TATA AIG Insurance - Apps on Google Play Store or on the App Store
• Claim Intimation Timelines: within 7 days from the date of occurrence of the event, document submission within 30 days from the date of loss.
   

Particulars to be provided to Us for Claim notification

• Contact numbers/email ID of caller and Insured / Nominee.
• Policy Number with certificate number - Contact home branch to get the policy details
• Name of Injured / Insured person, (s.no. in the schedule of the policy)
• Date & Time of Loss
• Place of accident/incidence.
• Nature of accident/incidence and details of injury suffered

Check list of documents required for processing the claim

Customer Grievance Redressal Policy

If you are not satisfied with the services and wish to lodge a complaint, please feel free to email the customer service desk at customersupport@tataaig.com.
After investigating the matter internally and subsequent closure, TATA AIG will send the response within a period of 10 days from the date of receipt of the complaint by the Company or its office in Mumbai. In case the resolution is likely to take longer time, TATA AIG will inform you of the same through an interim reply.

Escalation Level 1

For lack of a response or if the resolution still does not meet your expectations, you can write to manager.customersupport@tataaig.com. After investigating the matter internally and subsequent closure, TATA AIG will send the response within a period of 8 days from the date of receipt at this email id.

Escalation Level 2

For lack of a response or if the resolution still does not meet your expectations, you can write to the Head - Customer Services at head.customerservices@tataaig.com After examining the matter, TATA AIG will send you the final response within a period of 7 days from the date of receipt of your complaint on this email id.
Within 30 days of lodging a complaint with TATA AIG, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach Insurance Ombudsman appointed by IRDA under the Insurance Ombudsman Scheme.
“This is only a summary of the product features/terms/conditions/exclusions. For more details, please refer our website http://www.tataaig.com.”
*Terms & Conditions apply