Federal Bank ATM Services

Federal Bank has introduced ATM cum CDM- Cash machines at select branches which facilitates remittance and withdrawal of cash on real time basis to customers' accounts on a 24x7 time frame, i.e. even beyond the business hours of the Bank.

Functions:

• Card less cash deposit
• Card based cash deposit
• Cash withdrawal (card based)
• Funds transfer ( Card to Card & to linked accounts)
• Balance enquiry, mini statement, PIN change

Features:

• For cash deposit, a maximum of 200 currency notes can be deposited at a time.
• Cash deposit permitted to current and savings (Resident & Non- Resident Ordinary) accounts.
• Cash deposit not permitted to loans and non-resident external accounts.
• For cash withdrawal, a maximum of 40 currency notes can be withdrawn at a time.
• Cash machine will accept and dispense cash in denominations of Rs.100/-, Rs.500/- and Rs.2000/-.

Follow our tips to make ATM transactions a simpler, safer and faster experience for you:

Do's

1. Collect cash from the cash slot when cash is presented. Cash will not be retracted in to the ATM, hence kindly wait for 2-3 minutes in case cash is not dispensed immediately.
2. It is advisable to change PIN at the first instance itself for enhanced security. We strongly advocate not using pins similar to 0000/5555/1234.,etc for your security. Our ATMs are set not to accept such PIN’s.
3. Sign on the Card immediately on the receipt to avoid misuse of unsigned cards.
4. Contact Branch Manager or Contact Centre if any assistance is required.
5. Report loss of card to branch or immediately by calling 1800 420 1199/ 1800 425 1199 (National Toll Free), +91 484 263 0994/ 5 (for customer's abroad). Mobile Banking users can login to FedMobile > Card Management > Block this card permanently.
6. Internet Banking users can login to FedNet > Debit Card Services > Block Debit Card.

Don’ts

1. Do not keep PIN and Card together.
2. Do not reveal your PIN to anyone else.
3. Do not write your PIN on the card.
4. Do not entrust card to others for ATM operation.
5. Do not dispose statements, charge slips and bank mails without destroying.
6. Do not enter ATM cabin in groups.
7. Do not allow the card to be taken out of your sight in a merchant location.
8. Do not allow yourself to be distracted in any way while using the ATM.
9. Do not wear helmet/cap when you are entering in to the ATM cabin.

Cautions

1. Avoid taking 'Help' extended for carrying out ATM operations.
2. Be cautious on anything strange and suspicious about ATM machine or the premises like signs of tampering or attachment or additional fixtures etc.
3. Verify the statement of accounts periodically.
4. Exercise caution on unsolicited calls / e-mails relating to the ATM card.
5. In the case of Federal Bank customers if money is not received but account is debited. Please contact call centre or the concerned branch of Federal Bank. Federal Bank customers may visit Fed-e-Point to lodge complaint online and status check.
6. In the case of other bank customers, please contact the call centre of the concerned Bank/ Bank branches.

If you have any complaints related to ATM transactions;

1. You may visit Fed-e-Point to lodge complaint online and status check.
2. You may please report it to your branch. The application form for registering the complaint can be downloaded from here.

1. Complaints of customers on failed ATM transactions involving non-dispensation or partial dispensation of cash at ATMs should be submitted in the prescribed format available at the ATM site or at the card issuing bank branch. The Complaint duly signed by the card holder is to be submitted at the card issuing bank branch where his/her account is maintained. Federal Bank customers may visit Fed-e-Point to lodge complaint online and status check.
2. The time limit for resolution of customer complaints on failed ATM transactions is 5 calendar days from the date of receipt of the duly signed complaint at the card issuing bank branch.
3. As per RBI directives, the 5 free ATM transactions permitted per month to SB account holders of other banks are inclusive of all types of transactions, financial or non-financial.
4. All disputes on failed ATM transactions shall be settled by the issuing bank and the acquiring bank only through the ATM system provider and no bilateral settlement arrangement outside the dispute resolution mechanism available with the system provider is permissible.
5. Amount of ATM withdrawal by other bank customers is limited to Rs 10, 000/- per transaction.