Steps to Block/ Report Unauthorised Transactions
Steps to Block/ Report Unauthorised Transactions
I. Blocking your Debit card
| Get assistance - Contact Centre | Self Service -FedMobile ( Mobile Banking ) | Self Service -FedNet (Internet Banking) | Self Service - SMS | Get assistance - Branch |
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Customers from India shall dial the Toll-free number 1800- 425 -1199 or 1800-420-1199 and customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 or may e-mail to ehelp@federalbank.co.in to avail the services of our Contact Center
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Block debit card instantly using FedMobile, our Mobile banking facility.
Select the menu option Account Services ‐ Manage Debit Card. The list of cards issued in your account will be displayed. Scroll and select the card you want to block and click Block this card.
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Block debit card instantly using FedNet, our Internet Banking facility.
Select the menu option Debit Card Services ‐ Block Debit Card. The list of cards issued in your account will be displayed. Select the card you want to block and click Submit.
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Send SMS from the mobile number registered with us in the following format to the number 5676762 OR 919895088888
BLOCK<space>Last Four Digits of your Debit Card
The particular debit card linked to the registered mobile number will be blocked.
An SMS confirmation will be received instantly on the registered mobile number of the customer. No transactions using this card will be possible thereafter.
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Contact your branch to block the debit card |
II. Blocking of Credit Card
| Get assistance - Contact Centre | Self Service -FedNet ( Internet Banking ) |
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Customers from India shall dial the Toll-free number 1800- 425 -1199 or 1800-420-1199 and customers from abroad shall dial +91-484- 2630994 and mail to creditcards@federalbank.co.in to avail the services of our Contact service.
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Block Credit card instantly using FedNet, our Internet Banking facility.
Login to FedNet using valid credentials.
Select Credit Card module from the home screen.
Under Credit Card Management services, select Manage Card.
Click on the Report Missing Card under Manage Card section.
Customers can mention the details of Missing/Stolen Card and can report a lost/stolen card and apply for a new card.
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III. Reporting of transaction/s not done by you
| Reporting by calling at our Contact Centre | Reporting via e-mail | Reporting via sending an SMS |
Reporting via website
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| To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by you, report at 1860- 419-1199 to avail the services of our Contact Centre. | Customers may e-mail to ehelp@federalbank.co.in. On receiving the e-mail, our customer care executive will call back the customer on their registered mobile number, for confirming the details provided by the customer. Customers are requested to provide the following details in the e-mail*. |
By sending an SMS to 9895088888 from your registered mobile number in the format given below:
Format : NO <space> last four digit of Federal bank account number
Example : NO 1248
Upon receiving your SMS, our customer care executive will give a callback on your registered mobile number, for obtaining the further details.
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To report unauthorised transaction(Click here)
Upon receiving the details, our customer care executive will give a callback on your registered mobile number, for obtaining the further details.
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* While reporting, the following details need to be furnished by the customers, depending upon the channel through which transaction is done:
| To report transactions not done by you through Internet Banking (FedNet)/ Mobile Banking (FedMobile) | To report Debit Card or ATM card transactions not done by you |
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