Step 1

Call our 24 hour customer care on
1800-425-1199 / 1800-420-1199

(OR)

Customer can submit complaint using the Customer Grievance form

Step 2

If the customer has not received a satisfactory response at Level 1 within 10 working days, please send an email to escalate to our Nodal Officer. 

Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd.
Federal Towers, Aluva, Ernakulam, Kerala, India, 683101

Step 3

If the complaint has not been handled properly or has not received a satisfactory response at Level 2 within 5 working days, the customer can escalate to our Principal Nodal Officer:

Shalini Warrier
Executive Director and Principal Nodal Officer
CEO's Secretariat, The Federal Bank Ltd.
Federal Towers, Aluva, Kerala.

Step 4

If the customer is still not satisfied with the resolution the customer can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448

Step 1

Call our 24 hour customer care on
1800-296-1199

(OR)

Customer can submit complaint using the Customer Grievance form

Step 2

If the customer has not received a satisfactory response at Level 1 within 10 working days, please send an email to escalate to our Nodal Officer. 

Minimole Liz Thomas
Head – Service Quality Department
The Federal Bank Ltd., Aluva
Ernakulam, Kerala, India, 683101

Step 3

If the complaint has not been handled properly or has not received a satisfactory response at Level 2 within 5 working days, the customer can escalate to our Principal Nodal Officer:

Shalini Warrier
Executive Director and Principal Nodal Officer
CEO's Secretariat, The Federal Bank Ltd.
Federal Towers, Aluva, Kerala.

Step 4

If the customer is still not satisfied with the resolution the customer can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.

Click Here

(https://cms.rbi.org.in/)

OR

Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448