Customer Complaints - Credit Cards
Customer Complaints
ORGANIC CREDIT CARDS
Step 1Call our 24 hour customer care on
(OR) Customer can submit complaint using the Customer Grievance form |
Step 2If the customer has not received a satisfactory response at Level 1 within 10 working days, please send an email to escalate to our Nodal Officer.
Ms. Minimole Liz Thomas
|
Step 3If the complaint has not been handled properly or has not received a satisfactory response at Level 2 within 5 working days, the customer can escalate to our Principal Nodal Officer: Ms. Shalini Warrier Executive Director and Principal Nodal Officer CEO's Secretariat, The Federal Bank Ltd.
|
Step 4If the customer is still not satisfied with the resolution the customer can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
|
SCAPIA FEDERAL CREDIT CARDS
Step 1Call our 24 hour customer care on
(OR) Customer can submit complaint using the Customer Grievance form |
Step 2If the customer has not received a satisfactory response at Level 1 within 10 working days, please send an email to escalate to our Nodal Officer.
Ms. Minimole Liz Thomas
|
Step 3If the complaint has not been handled properly or has not received a satisfactory response at Level 2 within 5 working days, the customer can escalate to our Principal Nodal Officer: Ms. Shalini Warrier Executive Director and Principal Nodal Officer CEO's Secretariat, The Federal Bank Ltd.
|
Step 4If the customer is still not satisfied with the resolution the customer can approach Banking Ombudsman. Please take note that the first point for redressal of complaints is the bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
|
