RBI Nationwide Intensive Awareness Programme 2022

Do’s

• Always go to official websites of banks/service provider and use websites which are secured for e.g. https:// - where 's' stands for secured website.
• Log out of all payment/financial apps from your mobile/laptop/PC if they are facing technical glitches or while downloading apps.
• Check the spellings of websites/URLs being accessed to avoid fraudulent, fake and look-alike websites like banks or e-commerce platforms.
• Be careful while clicking on shortened URLs / google forms received through SMS/ Whatsapp/ email, etc.
• Block/Unsubscribe/ report as spam mails providing links to banks/ecommerce/search engine websites.
• Be careful while buying/selling products online. To receive money through UPI there is no need to enter PIN/password.
• Contact your mobile operator immediately if there is no mobile network on your phone for a considerable period in a regular environment.
• Check SMS/emails regularly to ensure that no OTP is generated without your prior knowledge.
• Before transacting with any company, verify if they are registered and licensed entity.
• Turn on two factor authentication wherever such facility is available.
• While using ATM, cover keypad with your other hand while entering PIN.
• If cash is not dispensed, press ‘Cancel’ on ATM and leave only after the home screen appears.
• Note that customer care numbers are never in the form of mobile numbers.
• While depositing cash in CDM, ensure that the cash is accepted by the machine before leaving the premises.
• Always check whether any extra device is attached near card insertion slot or keypad of ATM machine.

Don’ts

• Don't trust strangers and take help from them at ATMs as the credentials may get stolen.
• Don't share details of SIM card and mobile number or write PIN on ATM card or save details on websites/devices/public laptops/desktops.
• Don't get trapped by offers from persons posing as call centre agents from banks, insurance, government etc. and don't get pressurised/tricked into sharing username, password, card details/PIN/CVV/OTP, date of birth,Aadhaar number, names of family members, etc.
• Don't search for contact details of service providers from search engines, SMS, social media, emails, etc.
• Don't click on unknown/unverified links and Don't download apps from unverified sources on advice of unknown people.
• Don't permit your bank accounts/ATM cards to be used by others, for a commission or otherwise, which may lead to police investigation due to misuse of bank account for routing money.
• Don't respond to calls/emails/SMS seeking your KYC details/account details/ATM card details/PIN/CVV/ OTP details.
• Don't respond to messages claiming that huge amount is lying with RBI and some amount needs to be transferred to get it released.
• Don't get defrauded by paying upfront loan processing fee in cash.
• Don't respond to messages offering/promising prize money, government aid and KYC updation to receive money/recharge mobile balance/to get a job.
• Don't make payments or enter secure credentials against online offers of loans at low interest rate/ secure instant loan.
• Don't use screen sharing apps on the same device where financial apps are being used.
• Don't scan QR codes using unknown payment apps which may be used for transferring money out after keying in the UPI PIN.
• Don't use public charging points or unsecured WiFi as they can be used to transfer malware and take control of data from the phone.