Become the Most Admired Bank
To emerge as the Most Admired Bank in India, we have aligned our activities with this vision, striving for higher, sustainable, and more inclusive growth. By committing to profitable and responsible business practices, quicker adoption of technology and the essential human touch, we aim to be among the top 5 lenders in India.
Enhance Nationwide Presence
We have expanded our presence to 6,000 pin codes. We have 36% branches in Tier 2 and Tier 3 cities thus increasing the availability of financial solutions to underbanked areas. We increased our branches by a mind-boggling 10% this year and hope to maintain a similar growth trajectory going ahead. Branches enable us to give personalised experiences to our customers.
0
Total Banking outlets
0%
in Tier II and III Cities
Build Technology Prowess
We aim to empower our customer’s financial life using technology to build the best digital experience. We offer innovative digital products and services to our customers and use technology to improve our operating efficiency. Digital is helping us scale our operations by offering services to 18,000+ pin codes. We are using AI and data science to better understand our customer needs, anticipate trends and deliver the right products and solutions.
` 0 Crore
Spend on Technology
0%
Share of Digital Transactions in March 2024
Invest in Relationship Management
Reimagining what being a Bank means and building trusted relationships with customers and employees. We are a Bank that has always believed in personal human touch. We build genuine connections with customers through various modes, be it launching products, branch opening ceremonies, or celebrating local festivals. This emotional connection creates a sense of belonging and leads to a positive banking experience.
0 Million
Impressions Created
Increase Green Lending
Our Bank promotes green finance to reduce its lending emissions. Green lending is a way for us to demonstrate our commitment to a sustainable future for everyone. IFC has recognised our Bank as the top performer for climate lending during 2023. Federal Bank emerged as the top performer among the 258 financial institutions globally that are participating in climate reporting through the CAFI tool.
The Highest Climate Loan Amount Reported
` 0 Crore
Outstanding Green Loan as on March 31, 2024
Attract and Retain the Best Talent
To win and keep top talent, we provide a workplace culture that encourages employee behaviour aligned with our values, fulfilling their long-term individual aspirations and providing experiences that make individuals feel valued, included and engaged.
0 %
Voluntary Attrition Rate
66 %
Employees Serving for 5 Years or More