Collaboration
Our stakeholders are those who are most impacted by our business activities. We proactively engage with them through a variety of channels to understand their concerns and interests to provide the most beneficial responses. Our ethos revolves around creating long-term relationship with them based on transparency, trust, and respect.
Shareholders
and Investors
Customers
Employees
Vendors, Suppliers
and Service Providers
Ecosystem and
Society
Government and
Regulatory Bodies
Channels of Communication
Shareholders
and Investors
- Quarterly financial reports
- Press releases, conference calls and investor presentations, investor conferences, analyst day, investor days
- Interactions with shareholders and Annual/Extraordinary General Meetings
Customers
- Online and offline communication including advertisements
- Customer feedback
- Regular interaction
Employees
- Employee connect initiatives
- Encouraging beyond Banking activities for teamwork and collaboration
- PULSE, Viva Engage
Vendors, Suppliers
and Service Providers
- Meetings
- Calls
- Surveys
Ecosystem and
Society
- Awareness sessions
- Group discussions
- Meetings
- Progress review
Government and
Regulatory Bodies
- Mandatory filings and compliances
- Meetings
Key Concerns and Expectations
Shareholders
and Investors
- Economic performance
- Corporate Governance and Ethics
- Regulatory compliance
- Digital Leadership
- Fraud Risk Management
- Transparency and Fair Disclosure
- GHG Emission Management
Customers
- Customer Privacy and Data Security
- Customer Satisfaction
- Product Innovation
- Transparency and Fair Disclosure
- Sustainable Finance
- Digital Leadership
Employees
- Employee engagement, well-being
- Learning and development
- Corporate Governance and Ethics
- Culture and experience
Vendors, Suppliers
and Service Providers
- Partnership
- Governance and ethical practices
- Product innovation
Ecosystem and
Society
- Climate Change Risk and Impact
- Corporate Governance and Ethics
- GHG Emission Management
- Transparency and Fair Disclosure
- Sustainable Finance
- Economic Performance
Government and
Regulatory Bodies
- Regulatory Compliance
- Corporate Governance and Ethics
- Transparency and Fair Disclosure
- Fraud Risk Management
Response
Shareholders
and Investors
Various policies that aid in sustainable business performance in all areas of concern
Customers
- Digitalisation to aid customer service
- Offering products tailored to meet customer needs through technology
- Information activities on data security and privacy
- Good customer grievance redressal system
Employees
- Adopting a talent management system
- Diversity, Equity and Inclusion
- Employee feedback survey
- Health and wellness initiatives
- Emotional connection with employees
Vendors, Suppliers
and Service Providers
- Timely payment
- Policies for grievance addressal
Ecosystem and
Society
- Supporting CSR projects in various fields like health, education, and Swachh Bharat among others
- Youth engagement initiatives
- Green Financing
Government and
Regulatory Bodies
Compliance and ethicsoriented strong corporate governance culture