At Federal Bank, we firmly believe that banking is more than just transactions; it is about building lasting relationships. We are wholeheartedly dedicated to ensuring this principle remains at the core of everything we do. Embodying our brand’s ethos of ‘Digital at the Fore, Human at the Core’, we have centred our approach on replicating the personal experience in the digital realm while preserving the true essence of customer relationships.
#HumanisingBanking
As technology continues to shape every aspect of our lives, we have relentlessly strengthened our digital capabilities to provide an unparalleled value proposition to our customers. By incorporating cutting-edge technologies such as Artificial Intelligence (AI) and Machine Learning (ML), we have created unique avenues to engage with our customers. Our range of innovative offerings enables a complete banking experience without the need to visit physical branches.
Nevertheless, our relentless pursuit of digital advancement has not diminished our commitment to building strong relationships with our customers, who remain the cornerstone of our success. We are unwaveringly dedicated to ensuring that our relationships with them are prioritised and never compromised. The idea of #HumanisingBanking resonates deeply with each member of the Federal Bank family, as we work together harmoniously to provide exceptional customer service. We go beyond merely offering products and generating revenues; we strive to foster genuine connections with our customers, creating a bond that transcends traditional banking.
Achieving New Heights with Robust Aspiration
19%
₹ 387,833 Crore
Total Business
28%
₹ 4,794 Crore
Operating Profit
59%
₹ 3,011 Crore
Net Profit
15%
₹ 21,419 Crore
Net Worth
34 bps
1.28%
Return on Assets
415 bps
15.02%
Return on Equity
80%
Accounts Opened Digitally
90%
of Transactions Executed Digitally
31,50,156+
Lives Impacted through CSR Initiatives
: Y-o-Y Growth/Degrowth
Beyond our consistent performances on the financial and operational front, we strive to be a responsible organisation cognisant of its impact on the broader society. With this in mind, our unwavering dedication persists in paving a more promising and environmentally conscious trajectory moving forward.
With a focus on tapping into this growth story of India, Federal Bank has ensured that we balance the tripod of Technology, People and Processes and be truly guided by our mantra – Digital at the fore; Human at the core.
As a customer-centric organisation, our Bank focusses on providing a seamless experience throughout the customer life cycle. We understand that each interaction is an opportunity to build trust and deepen customer relationships. By fostering a positive culture anchored on CARES value system, we hope to attract talented individuals across geographies and give them a platform to nurture their growth.
At Federal Bank, we embrace the powerful synergy between digital innovation and human connection. Our philosophy, ‘Digital at the Fore, Human at the Core’, encapsulates our belief in leveraging technology to enhance customer experiences, while recognising the irreplaceable value of personal interactions. We firmly understand that building and nurturing meaningful customer relationships lie at the heart of our success. People have always been key facilitators of our vision, and our Bank is committed to empowering them to deliver the best possible service.
